Shipping policy

Who We Are

DTWM Limited ("we," "us," or "our") operates the website www.rosamae.co.uk (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship within the United Kingdom.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 6-9 business days

Shipping Process

• Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
• Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

• Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: hey@rosamae.co.uk
Phone: +447482794421
Contact form: click here
Address: RM 509, 5/F THE CLOUD
111 TUNG CHAU ST
TAI KOK TSUI
HONG KONG