We select fabrics that feel comfortable on the skin and keep their shape with repeated wear. Each material is chosen for softness, durability and the way it supports the fit of the garment. Our team tests every fabric for stretch, breathability and long term quality. The goal is to make sure your pieces stay smooth, hold their color and feel good throughout the day.

Our focus is on fit, comfort and clean design. Each piece is shaped to follow natural lines of the body without feeling tight or restrictive. We test and adjust samples until the fit works across real body shapes. Instead of chasing short lived trends, we build designs that highlight your shape and stay comfortable throughout the day. Every detail is chosen with purpose.

Our sizing is aligned with common measurement charts and is made to suit different body types. For the best match, compare your measurements with the guide on the product page. If you fall between sizes, choose the one that matches your bust and waist most closely. If you need help choosing, our support team can advise you.

Most pieces can be washed on a gentle cycle with mild detergent and similar colors. Lay flat or hang to dry so the fabric keeps its shape. Use a cool iron when needed. Items made from more delicate materials may require hand washing or dry cleaning. Always follow the care label inside each garment.

We accept Visa, Mastercard, American Express and Discover. You can also pay using PayPal, Apple Pay or Google Pay. All payments are processed through secure systems to keep your information safe.

Your order number appears in the confirmation email you receive right after placing your order. It is also included in the shipping email once the parcel is on its way. If you cannot find these messages, check your spam folder or contact support and we can resend it.

Website name: Rosa Mae
Company name: DTWM LIMITED
Address: RM 509, 5/F THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG
E-Mail: hey@rosamae.co.uk
Contact form: click here
Phone: +447482794421
Company number: 77694420
Customer service: Monday to Friday between 9:00 am to 5:00 pm.

We offer free shipping to all of our orders to everywhere in the UK. Our goal is to provide a reliable and smooth delivery experience, so we work with trusted carriers who help keep shipping times consistent and service levels high.

Most orders arrive within 6 to 9 business days after dispatch. Deliveries to remote areas or during busy periods may take a little longer. As soon as your parcel leaves the warehouse, you receive an email with your tracking link so you can follow the progress of your order at any time. We partner with carriers known for stable transit times so your items reach you as quickly as possible.

Packages typically arrive within 6 to 9 business days, with a maximum of around 15 days in less common cases. If your order has not arrived within this window, contact support at hey@rosamae.co.uk with your order number. We will check the tracking details, contact the carrier if needed and update you with the latest information. We aim to locate your parcel quickly and keep you informed throughout the process.

Yes. Free standard shipping is available on all orders. We want your items to arrive without extra charges added at checkout.

No. We ship in a way that prevents any additional customs charges, import fees or unexpected taxes. The price you see when you check out is the final amount you pay. There are no extra duties or hidden costs added later.

If your parcel seems to be stuck or missing, contact support right away at hey@rosamae.co.uk We will review the tracking details and speak with the carrier to get an update. Our priority is to resolve shipping issues quickly and make sure you receive your items. If the parcel cannot be located, we will provide the next steps.

Once your order ships, you receive an email with your tracking number and a link to view its progress. The tracking page shows updates from the carrier as your parcel moves through their network. If you need help understanding your tracking information, reach out to support at hey@rosamae.co.uk

We process orders fast, so please contact support immediately at hey@rosamae.co.uk if you need to update or cancel anything. If your order has not entered the packing stage, we may be able to adjust it. Once the order has been prepared for dispatch, changes are no longer possible, but we can help arrange a return once you receive the items.

You can return items within 30 days of receiving your order. All returns must include the original packaging and be in unworn, unwashed condition. To begin, contact our support team at hey@rosamae.co.uk We will send the return instructions and guide you through each step. Return shipping costs are the responsibility of the customer. We aim to make the process straightforward and provide support if something is not as expected.

Send an email to hey@rosamae.co.uk with your order number and the reason for your return or exchange. Our team will reply with clear instructions tailored to your request. You will receive the return address, packaging guidelines and any additional details needed to complete the process. All returns must be initiated within 30 days of delivery and items must still have their tags attached. Customers cover the cost of returning the parcel.

Yes. If you want the same item in a different size or color, we can assist with an exchange as long as the new option is in stock. Follow the same steps as the return process and let us know which size or color you prefer. We will confirm availability and guide you through the swap.

Returned items must be unused, unwashed and in the same condition you received them. All tags must be attached and the item should be placed back in its original packaging. This ensures the product arrives safely and helps us process your return or exchange quickly.

Check your order as soon as it arrives. If you receive the wrong item or notice any damage or defects, email us at hey@rosamae.co.uk right away. Include your order number and clear photos that show the issue. These images help us assess the problem and find the best solution for you. We will handle the situation quickly and ensure you receive the correct product.

Each product page includes a size chart with exact measurements for that specific item. Use your current body measurements and compare them with the chart to find the closest match. Different styles may fit differently, so always check the guide for the item you want. If you fall between two sizes or need personal advice, our support team can help you select the best fit.

Yes. We offer a wide size range so more women can find pieces that fit comfortably. Our collection includes multiple size options and we continue to expand the range over time. We want every customer to feel confident in clothing that fits well and suits their shape.

Use a soft measuring tape and take your measurements in front of a mirror for accuracy. Measure your bust at the fullest part, your waist at the narrowest point and your hips at the widest part. Keep the tape level and not too tight. Compare your numbers with the size chart on the product page to choose the best match.

If the size is not right, contact our support team and we will help you exchange it for a different size within the 30 day return period. We aim to make the exchange process simple so you can find the fit that feels most comfortable.